Why Customer Experience and Employee Experience Belong Together

So many “experiences,” one simple truth: people just want things to work


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  • | 12:00 a.m. April 17, 2025
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Everywhere you turn, someone’s talking about experience. User experience. Customer experience. Employee experience. Total experience! “Experience” is a buzzword, but it’s also a really important one. Convenience is today’s currency, and people–from customers to employees and everyone in between–just want things to work. We want clear, smooth, authentic interactions, whether we’re buying a product, logging into a portal, or running a daily report.


 

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