Maximus Inc., a Reston, Virginia-based government contractor, wants to expand its third-floor operations at One Imeson in North Jacksonville by adding 53,800 square feet of space.
That would boost Maximus to almost 83,000 square feet of space at 1 Imeson Park Blvd.
The city is reviewing a permit application for the interior build-out.
Dav-Lin Interior Contractors is the contractor for the almost $1.2 million project. Plans show about 500 workstations, 12 offices, and training and conference rooms.
Connie Turner Interiors is the interior designer and space planner. Real Capital Solutions of Louisville, Colorado, owns the property through RCS – Imeson LLC.
One Imeson Center is an almost 1.7 million-square-foot office-warehouse developed in 1974 as a Sears catalog distribution center.
The office portion has a first story, a mezzanine and another floor.
In May 2018, Maximus confirmed it would open a call center at One Imeson that could employ up to 200 people. The city issued a permit then for Dav-Lin to build-out 29,153 square feet of space on the third floor at a cost of $365,195.
Those build-out plans showed 13 offices; conference, training, computer and break rooms; open spaces for workstations and collaboration; a waiting area; security and locker rooms; and a command center.
Lisa Miles, senior vice president of investor relations and corporate communications, said then that the job count will depend on the volume of calls.
Miles has not responded to emails or phone calls for comment about the additional space.
Maximus posted job listings for Jacksonville for customer service representatives.
Miles said in May 2018 the Jacksonville location will help Maximus continue its work to support the U.S. Department of Education Office of Federal Student Aid.
The job listings then showed Maximus would operate a call center and customer contact center for its Federal Services functions, one of its three areas of focus.
Miles said then that FSA is the largest provider of student financial aid in the nation.
“A critical role of FSA is managing the outstanding federal student loan portfolio and securing repayment from federal student loan borrowers,” Miles said.
“FSA utilizes this contract to support student borrowers,” she said.
She said Jacksonville was chosen because of its workforce availability.
Maximus, a public company founded in 1975, describes itself as a leading operator of government health and human services programs in the United States.
It says it is a partner to government agencies in the U.S., Australia, Canada, Italy, Saudi Arabia, Singapore, Sweden and the United Kingdom.
Starting in 2006, it narrowed its focus on business process services primarily in the health services and the human services markets.
Its annual report explains it is organized and managed based on the services it provides: health services, U.S. federal services and human services.
As of Sept. 30, 2019, it had about 29,600 employees worldwide. It says it now has more than 30,000 workers.
It reported annual revenue of almost $2.9 billion in the fiscal year that ended Sept. 30, up from almost $2.4 billion the previous year.
Maximus also connected with One Imeson in November 2018 when the company bought General Dynamics Information Technology’s citizen engagement centers business.
It integrated the business into its U.S. Federal Services segment and said the purchase would strengthen its position in the administration of federal government programs.
General Dynamics Information Technology opened a customer center in late 2014 at One Imeson.
In November 2017, the city approved a permit for Dav-Lin to build-out 50,462 square feet of space at One Imeson for General Dynamics Information Technology to serve U.S. Census operations.