One Call to consolidate on Southbank, put name on tower


One Call will expand into some of the space Aetna will vacate this summer - and get its name on the building.
One Call will expand into some of the space Aetna will vacate this summer - and get its name on the building.
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One Call Care Management, a provider of workers’ compensation care management services, announced Tuesday it will consolidate its two Jacksonville locations into more than 200,000 square feet of space in its corporate headquarters at 841 Prudential Drive.

It also will get its name on top of the 20-story Southbank riverfront tower.

One Call CEO Dale Wolf said the move allows the company to “take advantage of new amenities for our employees and the enhanced lifestyle downtown Jacksonville offers.”

He said combining its two Jacksonville offices will increase efficiency.

The project will expand the workforce at that location to 1,175 employees. One Call began in 1985 as MSC Care Management.

“We understand the importance of investing in Downtown, and the Southbank has seen a great revitalization with new amenities that we believe One Call’s employees will enjoy,” Wolf said.

Jason Isaacson, president of building owner IP Capital Partners LLC, said the lease was a collaboration between IP Capital Partners, One Call and the city of Jacksonville.

The Downtown Investment Authority approved up to a $1 million Commercial Revitalization Incentive grant over 10 years to help pay for relocation costs, the lease of the additional 83,000 square feet of space and $3 million in tenant improvements and building upgrades.

One Call has six locations in the United States. It will relocate its Baymeadows office to the Downtown location.

One Call now leases about 120,000 square feet at 841 Prudential Drive. The additional 83,000 square feet will take up some of the 165,000 square feet that Aetna is vacating.

Isaacson said occupancy will reach a little more than 80 percent upon the move, which is expected to be completed by the end of the first quarter of 2018.

He said renovations will start on the space about Sept. 1 when Aetna leaves and be completed in early January.

“They rightfully recognized the benefits of being in Downtown Jacksonville and the importance of making an investment in their employees and in the community,” Isaacson said of One Call.

“It’s something the city of Jacksonville should be really proud of,” he said.

While the building has been known as the Aetna Building, that name will come down and One Call will go up when Aetna moves to Gramercy Woods.

While anchored by One Call, the building still will be called 841 Prudential Drive, Isaacson said.

He said DIA CEO Aundra Wallace and the DIA team “recognize what needs to be done to make Downtown as great as it can be.”

One Call would move about 550 employees to Downtown from Baymeadows and create 107 new jobs in customer service and information technology, according to a DIA discussion in January about the deal.

The DIA resolution’s term sheet says the loss of Aetna and its 850 employees will result in an estimated loss of revenue into the Southside Tax Increment Finance fund of $150,000 a year.

[email protected]

@MathisKb

(904) 356-2466

 

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